For our occasion wear collections, including Mother of the Bride and Groom outfits, we are strictly by appointment only to ensure a personalised experience.  However, no appointment is needed for our casual wear range—feel free to walk in and browse our Casual Boutique at any time or visit our online store at www.thequeenbonline.com

We don’t provide in-house alteration services, but we work closely with several top-tier seamstresses. We’ll happily share their contact details with you during your appointment.

We stock a wide range of sizes, from UK 8 to UK 28. If your size isn’t available in-store, unfortunately, we are unable to reorder items once stock has sold out.

Yes, you can bring up to two guests with you during your appointment. This ensures a comfortable and focused styling experience for everyone.

All items purchased during an appointment are non-returnable, non-exchangeable, and non-refundable. Please ensure you’re completely satisfied with your purchase before completing the transaction.

You can shop both in-store and online. If you need assistance with sizing or styling when browsing online, feel free to reach out to us for advice.

Yes, we stock a wide range of matching accessories, including hats, fascinators, shoes, and handbags, to complete your look. Our team can help you create a coordinated outfit from head to toe.

Once an item is sold out, we are unfortunately unable to reorder it. We recommend shopping early to ensure you have the best selection of sizes and styles.

Yes, we offer a selection of prestigious international designer brands specialising in occasion wear. Our curated collection includes styles that are perfect for both Mother of the Bride and Groom.

We recommend wearing comfortable undergarments, particularly a well-fitting bra, as this can impact the fit of your outfit. Feel free to bring any shoes or accessories you plan to wear on the big day to get the complete look.