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Frequently Asked Questions
VISITING US & APPOINTMENTS
The Queen B Boutique is located at 7-10 Washington Buildings, Stanwell Road, Penarth, South Wales, CF64 2AD - just a short distance from Cardiff city centre.
We're situated on Penarth's Victorian high street, easily accessible by car and public transport. Women travel from across the UK to visit us and many make a day of it, combining their styling appointment with lunch in Penarth.
The Queen B Boutique is open Monday to Saturday, 9:30am to 5:00pm.
Occasion wear styling appointments are available from 9:15am. No appointment is needed for casual clothing, footwear and accessories - just pop in during opening hours.
You can book your complimentary 1:2:1 styling appointment online at :
thequeenb.co.uk/pages/book-your-head-to-toe-styling-appointment
or call us on 029 2071 1100. Appointments are available Monday to Saturday from 9:15am.
Our styling appointments typically last around 1 hour to 1 hour 15 minutes.
This gives you enough time to explore options properly, try different styles and complete the look from head to toe - without feeling rushed.
The aim is always confidence, not speed.
Many of our customers travel from across the UK specifically to visit us and tell us it's well worth the journey.
The Queen B Boutique offers a personalised, appointment-led styling experience that's very different from standard occasion wear shopping.
Crowned Independent Retailer of the Year 2025 for the fourth consecutive year, we're a destination boutique in Penarth, South Wales that women return to year after year and recommend to friends and family.
For occasion wear, including Mother of the Bride and Mother of the Groom, we work by personal 1:2:1 styling appointments to ensure you receive a personal experience.
For our casual clothing, footwear and accessories, no appointment is needed simply walk in during opening hours or shop online at thequeenb.co.uk.
Yes - you're welcome to bring up to two guests to your styling appointment. We find this keeps the experience focused and enjoyable for everyone without feeling overwhelming.
We recommend wearing comfortable, well-fitting undergarments as these can affect how outfits sit and fit.
If you have shoes or accessories you plan to wear on the day, bring them along - it helps us complete the look accurately and ensures everything works together cohesively.
OCCASION WEAR & STYLING
Earlier than most people think. Our spring and summer occasion wear collections begin arriving from December, which means January and early spring offer the best choice of colours, sizes, styles and designers.
Starting early also gives you time to complete the full look, outfit, hat, shoes, bag and jewellery - without feeling rushed.
We recommend booking your styling appointment at least six to nine months before the wedding where possible.
Absolutely. While we're best known for Mother of the Bride and Mother of the Groom styling, we dress women for a wide range of special occasions including race days, black tie events, graduations, christenings and destination weddings abroad.
Our inclusive sizing from UK 8-28 and head-to-toe styling service means whatever the occasion, we can help you look and feel extraordinary.
We stock inclusive sizing from UK 8-28 in our occasion wear collections and a range of sizes across our casual clothing. Stock is limited and we are unable to reorder once items have sold out so we recommend shopping early to secure the best selection.
We stock a carefully curated selection of designer occasion wear brands including Veni Infantino, John Charles, Carla Ruiz, Kevan Jon, Lizabella, Alquema and Gabriela Sanchez, alongside a full casual clothing offer from brands including Cream, Betty Basics, Naya, K Design and more.
Our collections are updated each season -visit thequeenb.co.uk to see the latest arrivals.
Yes - we stock a full range of accessories including hats, fascinators, shoes, bags and jewellery so you can leave completely styled from head to toe.
For hats and fascinators we recommend bringing your outfit with you so we can match colours and coordinate the full look accurately. No appointment needed for accessories.
Once an item has sold out we are unable to reorder it so we always recommend shopping early - particularly for occasion wear where Spring and Summer collections begin arriving from December.
If you're unsure about availability, get in touch and we'll do our best to help.
We don't offer in-house alterations but we work closely with a number of trusted local seamstresses and are happy to pass on their details during your appointment.
Casual Wear
No appointment needed for casual wear - just pop in during opening hours, Monday to Saturday 9:30am to 5:00pm.
Browse our full casual clothing, footwear, handbags, jewellery and accessories collections in-store at your own pace, or shop online anytime at thequeenb.co.uk.
Orders & Delivery
Both. Our full casual clothing, footwear and accessories collections are available to browse and buy online at thequeenb.co.uk, with new arrivals added regularly.
Our occasion wear is also available online, with personal 1:2:1 styling appointments available in-store for those who prefer expert guidance. If you need sizing or styling advice when shopping online, get in touch -we're happy to help.
Occasion wear purchased in store is non-returnable, non-exchangeable and non-refundable.
For online purchases and casual wear, please refer to our full returns policy at https://thequeenb.co.uk/policies/refund-policy
We always encourage you to take your time during your appointment to ensure you're completely happy before purchasing.
Yes - we offer UK delivery on all online orders. Shipping costs and delivery timescales are confirmed at checkout. For delivery queries get in touch at info@thequeenb.co.uk.
Mainland UK orders typically arrive within 5-7 business days. Full delivery details will be confirmed in your order confirmation email. If you have any questions about your order get in touch at info@thequeenb.co.uk.
Have A Question?
You can contact us using the form below or call 02920 711100. We will be happy to assist you.



