Shipping policy

Dispatch

We aim to dispatch all orders on the same or next working day.

UK Delivery Rates

Region	Casual Wear	Occasion Wear
England & Wales	£5.99 – 1 to 2 working days	£15.99 – 2 to 4 working days
Scotland	£5.99 – 2 to 4 working days	£15.99 – 2 to 4 working days
Northern Ireland	£12.99 – 2 to 4 working days	£25.99 – 1 to 3 working days

Delivery costs and timeframes are confirmed at checkout based on the items in your basket. Working days are Monday to Friday; orders are not delivered at weekends.

Northern Ireland

Orders shipped to Northern Ireland are sold on a non-returnable, non-exchangeable and non-refundable basis.

Republic of Ireland

We do not currently deliver to the Republic of Ireland.

Christmas and New Year

Next working day deliveries may be subject to delay during the Christmas and New Year period due to increased courier volumes and possible weather disruption.

Click & Collect

Click & Collect is available to select at checkout, free of charge. Orders are usually ready for collection from our Penarth boutique within an hour, and you'll receive an email once your order is ready to pick up.

Returns

See our full Refunds & Returns Policy for how to return an item.

Questions before you order? Call us on 02920 711100 or email info@thequeenb.co.uk.